Professional Profile

Accomplishments

Hotel Manager, Palm Springs Rendezvous, Palm Springs, CA 2018—2020

Relocated to Palm Springs after Sonoma County fire and accepted a short-term hotel management position to ready business for sale. Responsible for all hotel operations including managing employees and planning, coordinating, and administering hotel services. Managed cleaning staff, the front desk operations, grounds, and facilities maintenance,

• Reduced expenses by streamlining processes and procedures, and by implementing cloud computing tools to support operational efficiency.

• Recruited and trained staff by implementing quality control measures to ensure superior guest experience,.

• Addressed significant deferred maintenance issues readying the hotel for sale.

Communications Director, Sebastopol Area Senior Center, Sebastopol, CA 2014—2018

Responsible for external communications and marketing, bookkeeping, application, and system implementation and support, membership program management.

• Upgraded image by redesigning appearance and format of all newspaper, internet and intranet websites; evaluated and strengthened editorial content.

• Assumed bookkeeping responsibilities allowing accounting tasks to be done in-house.

• Installed, implemented, and provided training for Square Point-Of-Sale system

• Implemented and managed email marketing solution reaching nearly 2000 subscribers within 3 months

• Launched a membership program and grew it to over 2250 individuals

• Implemented, trained, and administered a CMS database to manage membership, events, equipment, and facility.

Owner/Business Management Specialist, Two Spirit Group, Sebastopol, CA 2008—2014

Provided business planning and development consulting services.

• Lead all aspects of business planning and development for the Spiral Foods Cooperative.

• Installed, configured, and trained accounting solutions using QuickBooks for two businesses.

• Designed and developed 13 print and 27 website projects.

• Managed projects and events including 3 corporate events, and 15 family events.

• Volunteered at non-profits including Sebastopol Community Cultural Center, Sebastopol Center for The Arts, Western Sonoma County Historical Society, Sebastopol Area Senior Center, and Sebastopol Entrepreneurs Project.

• Implemented cloud computing solutions for 15+ clients.

• Developed learning solutions and taught classes for employee and business owner development.

Owner/Innkeeper, Inn at The Willows, Guerneville, CA 2003—2008

Changed direction of a failing lodging/campgrounds business and grew it to the largest provider of guests to the Russian River Valley in a difficult economic environment and a major 10-year flood. Experienced in all aspects of travel and hospitality industry.

• Grew the hospitality business by 220% far outpacing other accommodations businesses in the area while reduced operating expenses approximately five percent in the last three years of operation.

• Introduced and developed an in-house wellness spa and the first wine lounge in the area.

• Grew guest list 680% from approximately 1200 names and addresses to 8159.

• Implemented and developed largest email marketing solution in the Russian River Resort Area.

• Manage mission-critical repair and upgrading projects $423,671 to the facilities.

Senior Manager, Cisco Systems, Inc., Worldwide Training, San Jose, CA 1998—2002

Oracle vice president recruited me to re-engineer and build a high-performance team from 3 to over 40 individuals; Managed a $20 million budget. Functional areas include instructional design and content development, project and program management, editorial, print, and media production, graphic design, and web development.

• • Created and championed shared vision to define a Reusable Information and Learning Object (RIO) strategy, which anchors Cisco's E-Learning and knowledge management initiatives. The standard is gaining acceptance within Cisco as well as recognition in training industry.

• Decentralized content development by partnering with LOB/BU and training partner channel to accelerate development, production, and deployment as well as enhancing the quality of products.

• Reduced the time of development from 6 to 9 months for a new product to 3 to 4 months.

• Implemented a global manufacturing, fulfillment, and distribution solution that reduced the time-to-order ability from a minimum of 25 business days down to less than 5 business days.

• Integrated print and media production to bring electronic products to market simultaneously with instructor-led products.

• Lead first highly visible Field E-Learning project praised in sales engineer/account manager community.

Senior Director; Director, Oracle Corporation, Worldwide Education, Redwood Shores, CA 1996—1998

Refined and built publishing services team from 27 to over 35 individuals in the United States and Europe. Managed a $4 million budget. Functional areas included project and program management, editorial, print production, graphic design, and web development.

• Established a scalable solution for editing, print production, and graphic design that not only supports Worldwide Education's needs but provides support services to other training organizations within Oracle.

• Implemented a global manufacturing, fulfillment, and distribution solution that reduced the time-to-order ability from a minimum of 35 business days down to less than 5 business days.

• Upgraded image by the redesigning format of publications to meet needs of an international market.

• Designed, managed, and delivered ongoing training to technical writers and instructional designers in information development and use of tools.

• Established a robust performance-based job support website for instructional designers, content developers, and publishing services.

Publisher/Editor, Prairie Publications, Dell Rapids, SD

Started Prairie Publications by purchasing the assets of an unprofitable publisher. Restructured and introduced broad range of successful and award winning publications with multi-location work groups.

• Shaped and supervised all writing, editing, design, photography, advertising, marketing, and production.

• Directed administration and operations, particularly marketing, finance, cost control, budgeting/planning, and distribution.

• Personally won over 50 awards in advertising, marketing and promotion, writing, photography, and design. Built and trained staff which won over 175 personal and group awards.

• Publications consistently finished among top three in their circulation categories in statewide competition, and won the three top general excellence awards.

Secondary School Teacher, Corsica School Systems, Corsica, SD

Taught language arts and communications at the junior high and secondary level while serving as primary adviser for the yearbook and newspaper staffs. Developed students who won state recognition in school media communications. Class went on to win numerous state awards.